Privacy

Updated 15 October 2026.

Website operator

ShopKalaja.com is operated by Kalaja Trading shpk / Tobacco Kalaja, Bulevardi Epidamn, Durrës, Albania. Personal data enquiries: info@shopkalaja.com, WhatsApp +355 68 402 7777.

Information and purposes

Accounts use your email, name, sign-in details and addresses. Contact enquiries use name, email, product code and message. B2B applications use company name, tax number, country, address, contact person and phone. These support your account, email verification, business review, quotations and requested communication.

Contact and arrival requests do not automatically subscribe you to marketing. Do not send payment card details, passwords or unnecessary documents.

Cookies and browser storage

Functional cookies support sign-in, shopping carts and language. Comparisons are stored in your browser and gift selections in its session. Clearing browser storage can remove sign-in and saved selections.

18+ declaration

Before entering the catalogue, we ask you to declare whether you are 18 or older. Only your Yes or No answer is stored in your browser for that tab session. This feature does not request or send your date of birth or identity documents. Declaring your age does not automatically consent to analytics.

Analytics and cookie choices

With your consent, we use Google Analytics for visit statistics and Microsoft Clarity to understand website use through interaction data, click heatmaps and session recordings. These services may process technical information about your device, visited pages and actions on the website.

Analytics scripts are blocked until you consent. You can reject analytics and continue using the site. To change or withdraw your choice, open the cookie settings button. Your choice is stored in your browser for 30 days. Withdrawal stops further loading; contact info@shopkalaja.com about information already sent.

Google and Microsoft may process data outside Albania under their own terms and privacy policies. Functional cookies for sign-in, shopping carts, language and storing your cookie choice remain necessary for the website to work.

Access and technical services

Authorised business staff and hosting and email services supporting the website process this information. Contact enquiries are sent to the store email. Security systems may use technical details, including IP addresses, to prevent abuse.

WhatsApp, Instagram and Google Maps links open external services. Information you share there is also subject to their policies.

Retention and requests

Profile information is retained while the account is active. Enquiries and communications are retained for their handling and related business needs. Records required for legal, accounting or security purposes may be retained after an erasure request.

Contact us to request information, access, correction, erasure, restriction or objection where applicable. Identity verification may be required to protect your data. You may also contact the Albanian Information and Data Protection Commissioner.